Are you an insurance carrier, an international broker, an ecosystem of services, an MGA or a TPA?
Through Claims you can manage any loss and refund relating to Property & Casualty business, including Individual and Collective risks, Motor Fleets, Medical Expenses, Parametric Policies, Marine Hull & Cargo, Private and Commercial Mobility, Credit and Surety.
Claims supports a Data Driven handling process from first notification of events to payments, including automatic communication with Authorities and statutory data flows.
Offer your teams a smart work platform that guides their tasks and helps them achieve their targets. Save valuable time by providing the information they need, when and how they need it.
Automate refund requests and compensations. Let your team focus on high value-added activities.
A personalized service. In line with policyholder’s evolving risk management needs and growing attention to prevention. Much more than just claims handling.
Risk and Crisis Management are essential ingredients in Modern Insurance. Customers ask for protection, prevention and loss mitigation, not just for claims payments
Reduce management costs and increase your process efficiency at all levels integrating AI modules and microservices. Through images, voices and non-structured texts smart analysis you can remove unproductive costs and allocate your staff to more important activities.
Un flusso di lavoro intelligente in grado di guidare e attivare autonomamente il ICG Smart Claim Workflow is ready to drive and activate automatically 70% of daily handling processes. The platform includes triggers to internal and external applications, enabling addition requests to users, communication and engagement notifications, loss estimates and reserves accounting and payments.
Continuous Monitoring of all activities at all levels.
It has never been so simple instead!
Today’s smart workflows enable the automation af loss estimate, communications management and settlement process. White Box Algorithms help you authorizing payments based on clear rules: if claim’s details does do not satisfy conditions set, the task is assigned to an operator.
The workload is greatly reduced: being automatically responsive to repetitive issues enables your team to focus on interactions that really need human intervention.
Furthermore, a register of interactions with individual customers is the basis of a continuous evolution of profiling, enabling highly personalized proposals and campaigns.
