Claims and refunds, the Customer Centricity you were looking for.
Offer your teams a smart work platform that guides their tasks and helps them achieve their targets. Save valuable time by providing the information they need, when and how they need it.
Automate refund requests and compensations. Let your team focus on high value-added activities.
A personalized service. In line with policyholder’s evolving risk management needs and growing attention to prevention. Much more than just claims handling.
Risk and Crisis Management are essential ingredients in Modern Insurance. Customers ask for protection, prevention and loss mitigation, not just for claims payments
Reduce management costs and increase your process efficiency at all levels integrating AI modules and microservices. Through images, voices and non-structured texts smart analysis you can remove unproductive costs and allocate your staff to more important activities.
Un flusso di lavoro intelligente in grado di guidare e attivare autonomamente il ICG Smart Claim Workflow is ready to drive and activate automatically 70% of daily handling processes. The platform includes triggers to internal and external applications, enabling addition requests to users, communication and engagement notifications, loss estimates and reserves accounting and payments.
Continuous Monitoring of all activities at all levels.
To improve your decision making process you need facts not just an educated guess. Make decisions on true and timely available data.
To collect, protect, analyze and manage your data you can rely on Artificial Intelligence and Machine Learning, IoT and Advanced Analytics.
You have to choose how to interact seamlessly with your partners in the ecosystem.
You can opt for Restful APIs communicating with third-party software, or check operational and integration options based on your infrastructure features with no need for additional coding.
It has never been so simple instead!
Today’s smart workflows enable the automation af loss estimate, communications management and settlement process. White Box Algorithms help you authorizing payments based on clear rules: if claim’s details does do not satisfy conditions set, the task is assigned to an operator.
The workload is greatly reduced: being automatically responsive to repetitive issues enables your team to focus on interactions that really need human intervention.
Furthermore, a register of interactions with individual customers is the basis of a continuous evolution of profiling, enabling highly personalized proposals and campaigns.
A SaaS platform with over 20 years of experience behind, highly configurable and focused on the customer for the insurance sector.
Manage claims and refunds of any Property & Casualty loss through integrated, simple and secure processes, led by a smart workflow.